1. Who We Are
Naqaa ("we", "us", or "our") operates a water delivery platform in Qatar through the Naqaa mobile application and naqaa.app. We help customers order drinking water for delivery to homes, mosques, and offices.
2. Information We Collect
We may collect the following types of information when you use our services:
- Account information such as your name, mobile phone number, and profile details.
- Delivery information including addresses, map coordinates, delivery type (home, mosque, or office), and order history.
- Payment-related information processed through our secure payment partners. We do not store full card details on our servers.
- Device and usage data such as app version, device type, and interactions needed to operate and improve the service.
- Communications you send to us, including support requests to support@naqaa.app or +974 5018 3377.
3. How We Use Your Information
We use your information to:
- Create and manage your account and verify your identity.
- Process orders, arrange delivery, and provide customer support.
- Send order updates, delivery notifications, and service-related messages.
- Improve app performance, security, and user experience.
- Comply with applicable laws and respond to lawful requests.
4. Location Data
With your permission, we collect location data to pin delivery points on the map, suggest nearby mosques, and fulfil orders accurately. You can manage location permissions in your device settings.
5. Sharing of Information
We do not sell your personal information. We may share data with:
- Water merchants and delivery partners involved in fulfilling your order.
- Payment processors to complete transactions securely.
- Service providers that help us operate the app (hosting, analytics, notifications) under appropriate safeguards.
- Authorities when required by law or to protect our rights, users, or the public.
6. Data Retention
We retain your information for as long as your account is active or as needed to provide services, comply with legal obligations, resolve disputes, and enforce our agreements.
7. Your Rights
Depending on applicable law, you may request access to, correction of, or deletion of your personal data. You may also delete your account through the app or contact us at support@naqaa.app.
8. Security
We use reasonable technical and organizational measures to protect your information. However, no method of transmission or storage is completely secure.
9. Children's Privacy
Our services are not directed to children under 13. We do not knowingly collect personal information from children.
10. Changes to This Policy
We may update this Privacy Policy from time to time. We will post the revised version on this page and update the "Last updated" date.
11. Contact Us
If you have questions about this Privacy Policy or your data, contact us:
- Email: support@naqaa.app
- Phone: +974 5018 3377
- Address: Doha, Qatar